Frequently Asked Questions
Everything you need to know about your STORROR gear and orders.
What is the typical shipping timeframe for international orders?
We ship globally from our UK warehouse. International delivery typically takes 5-10 business days depending on your location and chosen shipping method at checkout.
How do I return or exchange an item?
You can return any unworn, unwashed items in their original packaging within 30 days of delivery. Please visit our Returns Portal to start your request and receive a return shipping label.
Are your clothes designed specifically for parkour and movement?
Yes, every piece in our collection is designed and tested by the STORROR team to ensure maximum durability, comfort, and range of motion during high-impact movement.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for flexible installment payments in select regions.
How should I care for my STORROR apparel to ensure longevity?
To keep your gear in top condition, we recommend washing inside out on a cold cycle (30°C) and hanging to dry. Avoid tumble drying or ironing directly on graphic prints.
Will I have to pay customs or import duties?
Orders shipped outside of the UK may be subject to import taxes and customs duties once the parcel reaches your country. These charges are the responsibility of the customer.